*Please download the VAGARO APP for easy check in, forms and pay
Bal-Lance Jr’s: Artist in training and newly Licensed Cosmetologist(1,500hr training). Finishing specialized, extended training from Salon Mentors to uphold the Bal-Lance Standards in Hair Artistry. *Specific days and times.
Forms: All reservations REQUIRE a “New Guest and Covid Liability 2020 Form” to be completed BEFORE entering the salon.
Under the age of 18: A Legal Guardian must consent in person with the Artist before the service can begin and fill out required forms as well.
Credit Card/ Deposit: A Credit Card capture is required for all services. Services of $85 or higher require a 25% non-refundable deposit, which goes towards your services.
Rescheduling: We respectfully request at least 32 hours rescheduling notice. If less than 32-hour rescheduling notice, a 25% fee will apply.
Strict Enforced Cancellation Policy:
Since the service and time is reserved just for you personally, we respectfully request at least 32 hours notice for Cancellations. Less than 32-hour cancellation notice will result in a 50% charge of the reserved service and time. "NO SHOWS” will be charged 100% of the reserved service and timing.
15 MINUTE LATE: Due to Covid Safety Measure we may/will need to reschedule your reservation if you arrive 15 minutes after your scheduled appointment time. Therefore, “NO SHOW” your reservation.
SERVICE RE-DO: Your happiness is our goal! Should you have any issues with your cut or color(non-corrective), let us know within 7 days of your visit and we will happily fix your color or cut.
PRODUCT EXCHANGE/ RETURN: Should you make a retail purchase that you are not satisfied with, please bring in your product within 14 days of purchase and you will be issued an exchange or full refund.
CONFIRMATION TEXT: As a courtesy, we will text and confirm your service appointments 48 hours prior and 24 hours prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
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To some a Salon is "JUST HAIR" at our SALONS we specialize in "EXPERIENCE". We want you to forget about the outside world and come enjoy yourself. Welcome to Bal-Lance Salon, Welcome to Bella Bal-Lance Salon, welcome to Our Family.
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