*Please download the VAGARO APP for easy check in, forms and pay
All reservations REQUIRE a “New Guest and Covid-19 Liability 2020 Form” to be completed BEFORE entering the salon.
* Under the age of 18
A Legal Guardian must consent in person with the Artist before the service can begin and fill out required forms as well. If the service is unable to be complete due too safety, fee with still apply.
* Credit Card/ Deposit
A Credit Card capture is required for all services. Services of $85 or higher require a 25% non-refundable deposit, which goes towards your services.
STRICT ENFORCED CANCELLATION POLICY
Things come up all the time, we understand totally. This is why we message you 48 hours in advance because we know how easy it is to forget an appointment you booked. Since the services are reserved for you personally, a 25% non-refundable deposit that goes towards your appointment will be required for all services.
Less 48 hour notice a 25% fee will apply, NO EXCEPTIONS!! Less than 32 hour Cancelation notice will result in a 50% charge fee of the reserved service amount, NO EXCEPTIONS!! "NO SHOWS" and day of cancelation, will be charged 100% of the reserved service amount, NO EXCEPTIONS!! Since the service and time is reserved just for you personally, we respectfully request at least 48 hours notice for Cancellations. For the inconvenience of the "NO SHOWS" a 10% Gratuity will also be added to the "NO SHOWS" of the reserved service and timing blocked personal for you.
Due to Covid-19 Safety Measure we may/will need to reschedule your reservation if you arrive 15 minutes after your scheduled appointment time. Therefore, “NO SHOW” your reservation.
* SERVICE RE-DO
Your happiness is our goal! Should you have any issues with your cut or color(non-corrective), let us know within 7 days of your visit and we will happily fix your color or cut.
* PRODUCT EXCHANGE/ RETURN
Should you make a retail purchase that you are not satisfied with, please bring in your product within 14 days of purchase and you will be issued an exchange or full refund.
* CONFIRMATION TEXT
As a courtesy, we will text and confirm your service appointments 48 hours prior and 24 hours prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee. Thank you for viewing and supporting our policies criteria.
Bal-Lance Salon I Bella Bal-Lance Salon
14567 Big Basin way, Suite A8, Saratoga, Ca, 95070
Copyright © 2019 Bal-Lance Salon - All Rights Reserved.