Plan Your Visit
Policies
Last updated November 2026.A clear guide to cancellations, appointment changes, adjustments, and product exchanges at the House.
Cancellations and reschedules
Cancellations and reschedules made 48 hours or more before your appointment: no fee.
Less than 48 hours: 20% of the service price.
Less than 32 hours: 50% of the service price.
No-show: 100% of the service price plus a 20% gratuity.
Arriving more than 15 minutes late may require rescheduling and may be treated as a no-show.
We are closed Mondays and Tuesdays, so please plan cancellations for Wednesday or Thursday appointments ahead of time.
Holding your appointment
A credit card is required to hold your appointment.
Redo policy
If you have a concern with a cut or color, excluding corrective, hourly, or waiver-required services, let us know within 7 days for a complimentary adjustment.
Product exchanges and refunds
Products can be exchanged or refunded within 14 days.