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* Mandatory Salon Forms
 All reservations REQUIRE a New Guest Information FORM to be completed BEFORE entering the salon.

* Under the age of 18
 A Legal Guardian must consent in person with the Artist before the service can begin and fill out required forms as well. If the service is unable to be complete due too safety, fee with still apply.

* Credit Card/ Deposit
For the utmost in exclusivity and quality, a credit card capture is mandatory for all our distinguished services. Our exquisite Chemical Services (Color, Lightening, or Smoothing Treatment) graciously request a non-refundable deposit of 20%, a sum that is artfully allocated towards your luxurious experience. Please be informed that, in keeping with our commitment to excellence, all services are regrettably non-refundable.

 STRICT ENFORCED CANCELLATION POLICY
Things come up all the time, we understand totally. This is why we message you 48 hours in advance because we know how easy it is to forget an appointment you booked. Since the services are reserved for you personally, a 25% non-refundable deposit that goes towards your appointment will be required for all services. 

* RESCHEDULING
Less 48 hour notice a 20% fee will apply, NO EXCEPTIONS!!
Less than 32 hour Cancelation notice will result in a 50% charge fee of the reserved service amount, NO EXCEPTIONS!! 

"NO SHOWS" 

Will be charged 100% of the reserved service amount, NO EXCEPTIONS!! 
Since the service and time is  reserved just for you personally, we respectfully request at least 48 hours notice for Cancellations. Less than 32-hour cancellation notice will result in a 50% charge of the reserved service and time. "NO SHOWS” will be charged 100% of the reserved service and timing blocked personal for you. For the inconvenience of the "NO SHOWS" a 10% Gratuity will also be added to the "NO SHOWS" of the reserved service and timing blocked personal for you.

* LATE
 Due to Covid-19 Safety Measure we may/will need to reschedule your reservation if you arrive 15 minutes after your scheduled appointment time. Therefore, “NO SHOW” your reservation. 

* SERVICE RE-DO
 Your happiness is our goal! Should you have any issues with your cut or color(non-corrective), let us know within 7 days of your visit and we will happily fix your color or cut.

* PRODUCT EXCHANGE/ RETURN
 For our esteemed retail customers, we extend the privilege of returning any purchase that doesn't meet your expectations within a generous 14-day period from the date of acquisition. In such instances, our dedicated team will graciously offer you the choice of an exchange or a complete refund. 

* CONFIRMATION TEXT
 As a courtesy, we will text and confirm your service appointments 48 hours prior and 24 hours prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee. Thank you for viewing and supporting our policies criteria.